Refund policy
90-Day Money-Back Guarantee
At Ravea, we stand behind the quality of our products and want you to shop with confidence. That is why we offer a 90-Day Money-Back Guarantee under the terms outlined below.
Eligibility for Refunds
To be eligible for a refund, all of the following conditions must be met:
- Refund requests must be submitted within 90 days of the delivery date
- Requests made after 90 days from delivery are not eligible and will not be approved
- Product returns are not required and not accepted — please keep or dispose of the bottle
Refund eligibility is strictly limited to the 90-day window from the confirmed delivery date. Shipping is free on all Ravea orders, so there are no shipping or handling charges to refund.
Non-Eligible Refunds
The following are not eligible for refunds under any circumstances:
- Refund requests submitted outside of the 90-day guarantee period
- Subscription renewals or recurring charges processed after the 90-day window
- Orders that have already been processed or fulfilled once the 90-day period has passed
- Requests made outside the stated policy terms
No exceptions are made beyond the 90-day money-back guarantee.
Subscriptions
- If your order includes a subscription, it is the customer's responsibility to manage or cancel the subscription within the 90-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds. Customers are responsible for managing, modifying, or cancelling their subscription prior to renewal, and failure to do so does not constitute grounds for a refund.
- Subscription Orders. Ravea offers products that can be purchased through a subscription ("subscription"), which will automatically renew unless cancelled. If you sign up for a subscription, you will be charged through the payment method you provide at the delivery cadence matching your chosen bundle ("billing period"): every 28 days for the single-bottle plan, every 88 days for the Buy Two, Get One Free plan, and every 148 days for the Buy Three, Get Two Free plan. You expressly agree that by submitting your initial order you accept and are agreeing to the terms of the auto-renewal offer and understand this Subscription Policy.
- Cancellation of Subscription. You may cancel your subscription at any time. To avoid a recurring charge you must cancel your subscription by the last day of your billing period. You can manage, pause, skip, reschedule or cancel your subscription yourself at any time through the My Orders portal linked in our site menu and footer, or by contacting our customer care team at sales@tryravea.com. All cancellations are effective on the last day of the billing period.
- Billing Information for Subscriptions. You are obligated to provide current, complete, and accurate information for your billing account. You are responsible for promptly updating all information to keep your billing account current, complete, and accurate (for example, a change in billing address, card number, or card expiration date). You must promptly notify us if your card information is cancelled or is no longer valid. Changes to such information can be made in the My Orders portal or by contacting our customer care team.
Agreement to Policy
By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.
Contact Customer Support
If you have questions regarding refund eligibility, please contact our customer care team within the 90-day window at sales@tryravea.com so we can assist you accordingly.