Privacy policy

Privacy Policy

This Privacy Policy explains how Ravea ("we", "us", "our") collects, uses, and protects your information when you visit raveasupps.com or place an order with us. By using our site, you agree to the practices described here.

Information We Collect

  • Information you give us: name, email address, shipping address, billing address, and order details when you make a purchase or start a subscription.
  • Payment information: card details are collected and processed by our payment providers. We never see or store your full card number.
  • Information collected automatically: device type, browser, IP address, pages viewed, and referring site, gathered through cookies and similar technologies.
  • Communications: messages you send us by email, and your marketing preferences.

How We Use Your Information

  • To process, fulfil, and deliver your orders and subscription renewals
  • To send order confirmations, shipping updates, and service messages
  • To respond to your questions and provide customer care
  • To send marketing emails where you have opted in — you can unsubscribe at any time using the link in any email
  • To improve our website, products, and customer experience
  • To detect and prevent fraud and to meet our legal obligations

Sharing Your Information

We share your information only with service providers who help us operate the business, and only to the extent they need it: our ecommerce platform, payment processors, fulfilment and shipping partners, subscription management provider, email marketing platform, and analytics and advertising providers. We do not sell your personal information.

We may also disclose information where required by law, or to protect our rights, safety, or property.

Cookies and Advertising

We use cookies to keep your cart working, remember preferences, understand how the site is used, and measure advertising. Third-party advertising partners, including Meta, may use cookies to show you ads for Ravea on other platforms. You can control cookies through your browser settings, and you can opt out of personalised advertising through your ad platform settings.

Data Retention

We keep your information for as long as needed to provide our services, meet legal, tax, and accounting obligations, and resolve disputes.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of California, the EU, and the UK may have additional rights under applicable law. To exercise any of these rights, email us at sales@raveasupps.com and we will respond within the timeframe required by law.

Children's Privacy

Our products and website are intended for adults. We do not knowingly collect personal information from anyone under 18.

International Transfers

Your information may be processed in countries other than the one you live in, including the United States. Where required, we put appropriate safeguards in place.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version takes effect as soon as it is posted on this page.

Contact Us

For any privacy question or request, email sales@raveasupps.com.